Tenniscall rules - read our rules | Tenniscall

WELCOME TO TENNISCALL! is a free social platform dedicated to connect tennis enthusiasts around the world, from any age and any level.

TennisCall members can find other “players” in the area, send and receive invitation to set up matches, get in touch with local “coaches” and “tennis club” as well as keep track of their performance and improvement through regular competitive games. Our mission is to build tennis communities and make tennis even more fun by playing matches on a regular basis.

The beauty of this tennis platform is on its wide network, freedom and flexibility. As a player, you can play with anyone in your city/region, whichever level you are. You will find sparring partners, opponents, leagues and tournaments of any kind, suitable for beginners, intermediate or advanced players, in any location. When you travel, you can change your location (city or even country) in just one “click” and immediately connect with a new tennis community. When you get better (as we know you will!), you can change your tennis skills grade to a higher level and challenge better players.


First things first, here at TennisCall, we pride ourselves in providing fun and safe tennis playing environment. Both our age requirement and privacy policy are put in place in order to protect the young. Therefore, our user must be at least 16 year old to register and use our services.

We do not intentionally collect personal data from children under the age of 16. If you are under this Age Requirement, please do not use TennisCall Services and do not provide any personal data to us.

If you are the parent of a child under the Age Requirement and realize that your child has provided personal data to TennisCall, please contact us using the 'Contact Us' form and you can request the deletion of your child’s data.

If we learn that we have collected personal data of a child under the age of 16, we will take reasonable steps to delete that personal data.


There are various different systems in different countries on how to determine a player’s skill level. However, here on TennisCall we use the NTRP system (National Tennis Rating Program) to help our web users to do a self assessment as a universal base to measure against. The detailed list of the levels is below:

NTRP Player Rating Scale

1.0 This player is just starting to play tennis.

1.5 This player has limited playing experience and is still working primarily on getting the ball into play.

2.0 This player needs on-court experience. This player has obvious stroke weaknesses but is familiar with basic positions for singles and doubles play.

2.5 This player is learning to judge where the ball is going although court coverage is weak. This player can sustain a slow rally with other players of same ability.

3.0 This player is consistent when hitting medium pace shots, but is not comfortable with all strokes and lacks control when trying for directional intent, depth, or power.

3.5 This player has achieved improved stroke dependability and direction on moderate pace shots, but still lacks depth and variety. This player exhibits more aggressive net play, has improved court coverage and is developing teamwork in doubles.

4.0 This player has dependable strokes, including directional intent, on both forehand and backhand sides on moderate shots, plus the ability to use lobs, overheads, approach shots and volleys with some success. This player occasionally forces errors when serving and teamwork in doubles is evident.

4.5 This player has begun to master the use of power and spins and is beginning to handle pace, has sound footwork, can control depth of shots, and is beginning to vary tactics according to opponents. This player can hit first serves with power and accuracy and place the second serve and is able to rush the net successfully.

5.0 This player has good shot anticipation and frequently has an outstanding shot or attribute around which a game may be structured. This player can regularly hit winners or force errors off of short balls, can put away volleys, can successfully execute lobs, drop shots, half volleys and overhead smashes, and has good depth and spin on most second serves.

5.5 This player has developed power and/or consistency as a major weapon. This player can vary strategies and styles of play in a competitive situation and hits dependable shots in a stress situation.

6.0 These players will generally not need NRTP rankings. Rankings or past rankings will speak for themselves. The 6.0 player typically has had intensive training for national tournament competition at the junior level and collegiate levels and has obtained a sectional or national ranking.

The 6.5 player has a reasonable chance of succeeding at the 7.0 level and has extensive satellite tournament experience.

The 7.0 is a world class player who is committed to tournament competition on the international level and whose major source of income is tournament prize winnings.


How to Set Your Location

Tenniscall is a rapidly growing social platform for tennis players. At the moment we are the largest tennis network in the Middle East, mainly in the UAE, Qatar, Oman, Bahrain, KSA, and Kuwait. You can search our available leagues here.

Although we are only available in these countries/regions, we have big plans in store and our goal is to provide this excellent platform worldwide!

To set your location (country, region) through your account dashboard, you will join a tennis league in the selected location (your league is visible at Dashboard “My League”. A "region" is a general term that can be associated to a city, a town, a province or city district.

Changing your location

If you travel or relocate, you can change location through your dashboard in just one click. This allows you to meet and play matches with players in the new location straight away. Matches played in the new location will earn you points in the ladder of the new city. When migrating to the new location, you will not carry over the points earned in the old league. However, if you go back to your old location, you will be given all the points you previously had when you left that league.


Competitive matches vs Meetups

On TennisCall you can choose to play competitive games (Leagues or Tournaments) which earn you points, or meet other player(s) to either have practice session for fun, or playing a match in which the score will be recorded, however no points will be awarded.

The main features of each type of the game are:


This is a competition within a particular city/region (for example, Dubai League or Kuala Lumpur League) and it is always opens to the public: anyone can join and challenge other players to a TennisCall match regardless of age, within the same gender, or, in a mixed doubles match. Leagues are divided into three levels: beginner, intermediate, and advanced - based on the NTRP scale:

  • beginners: 1.0 - 2.9
  • intermediate: 3.0-4.5
  • advanced: 4.6 and up.


This is a competition among players of any gender, age, or level, who have been invited by an "Organizer" (invitation-only type of competition). The organizer can be a player or a tennis club. So basically, anyone can set up his own tournament and invite his peers. Compared to Leagues, more points are awarded for winning matches in the final phase of the tournament rather than the initial phase (ie. winning the final will get you many more points than winning a round of 32 match);

Scope of Competitive Matches

The final goal for all players is to finish the year as high as possible in the League ranking. The ranking position is determined by the total number of earned points. You can earn points by playing in League or Tournament matches. New players start with 0 (zero) points.


This feature is suitable to those who are interested in practice sessions or less competitive games (without scoring) and just want to find new hitting partners of any age, level, and gender. It is also great for starter players. During Meetups, players can also decide to challenge each other in a match, where the score will be accounted for the tennis league, but no points are awarded.

Scope of Meetups

The final goal for all players is to have a fun and friendly environment to practice and get to know other players!


Setting Your League Type and League Level

There are five League Types in TennisCall based on users' gender and age: Men's Singles, Men's Doubles, Women's Singles, Women's Doubles, and Mixed Doubles.

Men's and Women's leagues consist of the following League Levels: Beginners, Intermediate, and Advanced. "Advanced" is the strongest level where professionals and coaches usually play.

League Type and League Level is set during the registration process at Dashboard > My Profile > My League ( Players can change Level anytime (example, from Beginners to Intermediate, etc.) through their account dashboard. When a League Level gets changed, the player gets automatically assigned to a new ladder accordingly. If the player has no history in that ladder, he will start with 0 (zero) points. The points earned in a league cannot be carried over to the new league when League Level is changed. Points are only accounted for in the league where they were earned.

Doubles Matches

You can play Doubles matches with other players of the same gender or mixed, using our "Tennis Buddy" feature. Only players you have listed as your Tennis Buddy can be invited to play a Doubles match with you. For further information on what Tennis Buddy feature gives you, go to FAQ > FEATURES AND OTHER > What does "tennis buddy" mean?

Points and Ranking System

The main goal for all players is to finish the season (year) as high as possible in the ranking table of their League. As a player, your ranking position is determined by the total number of points earned in your current league. You can earn points by playing in League or Tournament matches. Comparing to League challenges, you can win a higher amount of points by playing the final phases of tournaments (the more you advance in a tournament draw, the more points you get for each win). In general, you earn points for every match played on Even if you lose a match, you will earn some points and move up the ranking. Find here our points rules:

  • both winner and loser of a TennisCall match earn points;
  • a win gives players more points than a loss;
  • matches played on 3 sets give players more points than one-set matches (see below: Best of One vs Best of Three matches);
  • basic points for win/loss are:
    - Best-of-Three match: 10 points for a win; 2.5 points for a loss;
    - Best-of-One match: 5 points for a win; 1.25 points for a loss;
  • in general, the more you play and win, the more points you get;
  • you earn a bonus when playing opponents in the top half of the ranking table (bonus applies in case of win and loss likewise);
  • the better ranked your opponent is, the higher the bonus (points get more than doubled up when challenging players in the top 10% of the ranking table);
  • when challenging players positioned in the bottom half of the leaderboard, no bonus is applied and you get the basic points only;
  • winning a match in straight sets gives you more points than winning on a third set tie-breaker (for example, winning 6-2 6-4 gives the winner bonus points for "straight sets");
  • the higher the games difference between winner and loser, the higher the bonus to the winner (for example, winning 6-0 6-0 gives the winner the highest "games difference" bonus);
  • losing a match by a narrow margin gives the loser bonus points (ex. a 6-7 loss will give loser some bonus points).
  • scores and matches have to be genuine and accurate. Any attempt by users to file results of false matches (matches that are never played, cancelled, or prematurely terminated), and/or any attempt by users to repeatedly file a wrong score or falsely dispute a score posted by other players will be penalised (see below: USER ACCOUNT SUSPENSION).

Matches and scoring

TennisCall features two types of matches to give players more flexibility: Best of One, and Best of Three (SET 3 = long tie break) matches.

"Best of One" matches are played in one SET only. The winner of the match is the player who wins SET-1. Best of One matches can be normally played in less than an hour, so we advise to select this format if you book your court for one hour only.

"Best of Three (SET 3 = long tie break)" matches mean that a maximum of 3 sets can be played to decide a winner. The winner is the player who wins two sets out of three.

IMPORTANT: the third set is a super tie-break. If players get to the third set, the winner of SET-3 (and winner of the match) is the player who gets to 10 points (or higher) first with a 2 points lead over the opponent (for example, acceptable third set results are: 10-0..., 10-5..., 10-8, 11-9, 12-10, 13-11, etc.). This type of match is normally played in less than two hours, so we advise to select this format if you book your court for two hours.

The match must be played on a regular size court. Before the match, players should discuss and agree at which tennis club and on which court type they intend to play the match (indoor/outdoor; clay, hard, etc.) and then set the date and the time of the match. To facilitate communication between players, TennisCall provides a private messaging system as well as a commenting feature on each Match-up webpage. If you have questions or suggestions about the scoring system, contact us.


No Show

If one of the players did not arrive to play a match ("no show"), the other player has the right to input a default score of 6-0, 6-0.


If one of the players retires from the match (for example, due to injury), please input the current score (for example: 6-3, 4-3) AND check the box "Retired" under the name of the player who retired from the match. The label "RET" (retired) will be added automatically to such scores. This is important to remember as many players are often unaware of what the "RET" is for.

Match Suspension

If a match has been suspended (for example, due to rain or other external circumstances), players should not update the scores online until they finish the match. Players should continue the match on another day starting from the score when the match was interrupted.


A few simple tips from our team for less stressful and more fun matches:

  • Matches are self-umpired and should be conducted in the spirit of fair play.
  • You call the balls on your side of the court;
  • If you are uncertain, your opponent gets the benefit of the doubt, and the ball is in;
  • The server keeps score;
  • Don't invade neighboring courts;
  • Don't lose your cool, TennisCall matches are a great opportunity to meet new people and make new friends, you don't want to give them a bad impression
  • Respect your racquet and court facilities.


  • TennisCall leagues are open to the public and community members;
  • TennisCall is a free service, we do not charge anything for the use of this platform;
  • By creating an account on, users acknowledge that TennisCall cannot be held responsible for any damage, injury or loss of life related to their use of the website and consequent tennis activity;
  • Users participate to TennisCall leagues, tournaments and practice sessions at their own risk;
  • Users shall verify that the information submitted onto is correct and up to date;
  • Users may only have one account per individual;
  • TennisCall is not responsible of any activities provided by the tennis clubs advertised on this site;
  • To keep TennisCall messaging platform safe and relevant, any users that create or send repetitive posts unrelated to tennis activities will be considered as spam and running the risk of being banned from using our website;
  • Any use of language that we deemed offensive, intimidating, provocative, or may cause emotional injury to another user may result in account suspension of the user;
  • If you believe a post contains content that is obscene, pornographic, sexually explicit, violent, contains hate speech, or other inappropriate behavior, you can report the post or the player of whom the post belongs to, by sending us a message on our “Contact Us” page. Our admin will then review your report and take necessary action to stop the abuse. Your safety is our priority;
  • By creating an account, each player agrees to all the present game rules, terms and conditions and Privacy policy set out by TennisCall;
  • TennisCall reserves the right to vary or amend the rules and regulations as necessary to ensure the smooth running of the leagues.


In the spirit of fair play, we take very seriously any breach or infringements of our rules above, or the terms set out in our “Privacy Policy” page. If we reasonably suspect that you have breached any of our rules and/or our Privacy Policy in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website and services;

(c) permanently prohibit you from accessing our website and services;

(d) block computers using your IP address from accessing our website and services;

(e) contact any or all of your internet service providers and request that they block your access to our website and services;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our website and services.

Where we suspend or prohibit or block your access to our website and services or a part of our website and services, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

That's all with our game rules! But if you have any question, you can also check our “FAQ” or just drop us a message “here”.

We welcome suggestions to make TennisCall better and better.